Privacy Policy

Effective date: June 5, 2026

Ecadu is committed to protecting your privacy and safeguarding the personal information you entrust to us. This Privacy Policy describes the categories of information we collect, how we use and secure it, and the rights you have to control your data as you interact with ecadu.com (the â€œServiceâ€). By using the Service, you acknowledge the practices outlined in this policy.

Information We Collect

We collect information to provide, maintain, protect, and improve our Service. The types of information we collect fall into two broad categories: information you provide to us directly and information we obtain automatically through your use of the Service.

Personal information

Account data: name, email address, organization, role, and password management details when you create or manage an account.
Customer and billing information: information necessary to process purchases or service usage, typically managed via our payment processors and not stored on Ecaduâ€™s direct systems where applicable.
Correspondence and support data: messages you submit to our support channels, feedback, and inquiries.

Non-personal information

Technical identifiers: IP address, device type, browser type and version, operating system, language settings, time zone, and network information.
Usage data: pages visited, features accessed, session duration, error logs, and navigation patterns within the Service.
Aggregated statistics: anonymized or de-identified information used to analyze trends and improve the Service.

How We Collect Information

Information is collected through several channels designed to support a robust and secure service:

Direct interactions: when you create an account, update profile information, submit requests, or communicate with our team.
Automated collection: via cookies, log files, device fingerprints, and similar technologies as you interact with the Service.
From third parties: with your consent or as permitted by law, for example through integrated services, partners, or publicly available sources.

Log Files

We maintain log files that capture certain information every time you access the Service. These logs may include your IP address, browser type, Internet service provider, pages you visit within the Service, referring/exit pages, platform type, date and time stamps, and clickstream data. We use this information to analyze, troubleshoot, secure, and optimize the Service, detect and prevent misuse, and compile aggregate metrics. Log data is generally retained for defined periods and is subject to retention and deletion schedules.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance functionality, analyze trends, and improve your experience. We categorize cookies as:

Essential cookies: required for core site operations and security.
Performance cookies: help us understand how the Service is used and improve performance.
Functional cookies: remember your choices and preferences to provide a personalized experience.
Advertising cookies: enable advertising networks to deliver targeted ads and measure ad performance.

You can manage cookie preferences through your browser settings or through opt-out mechanisms offered by our advertising partners. Note that disabling certain cookies may limit some features or functionality of the Service.

Third-Party Advertising

We may engage third-party advertising partners to serve ads and collect information about your interactions with the Service or other websites. These partners may use cookies, web beacons, and other technologies to collect data such as pages visited, time spent on pages, and actions taken. This data may be used to deliver interest-based advertising and to measure the effectiveness of campaigns. We do not sell your personal data to advertisers; however, advertising networks may collect information about your online activities across sites and services.

For controlling ad-related tracking, you can utilize:

Opt-out resources from the Digital Advertising Alliance (DAA).
Network Advertising Initiative (NAI) opt-out tools.
Industry-wide opt-outs and the privacy settings available on your device or browser.

Note that opting out does not remove ads from your view; it merely stops tailored advertising based on your interests.

Childrenâ€™s Privacy

Ecadu does not knowingly collect personal information from children under 13 years of age. If we learn that a child under 13 has provided us with personal data, we will take steps to remove that information from our systems promptly, unless required by law to retain it for safety or other legitimate purposes. Parents or guardians who believe a child under 13 may have provided personal data should contact us so we can review and address the information.

Data Security and Retention

We implement reasonable administrative, technical, and organizational safeguards to protect information under our control. Security is a shared responsibility; we require users to maintain the confidentiality of their credentials and to follow best practices to protect their accounts. We retain personal data for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Choices and Rights

Access or update personal information by logging into your account where applicable, or by contacting us to request changes.
Request deletion of personal data, subject to applicable exceptions and legal obligations.
Object to or limit certain processing activities, including marketing communications.

International Transfers

As a global service, we may transfer information to servers and service providers located outside your home jurisdiction. We will implement appropriate safeguards to protect your data in accordance with applicable laws and this Policy.

Do Not Track

Some browsers offer a â€œDo Not Trackâ€ signal. Our Service does not currently respond to Do Not Track signals. You can still control data collection and cookies through your browser and the privacy controls we provide.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and update the effective date. We encourage you to review this policy periodically to stay informed about our practices.